# WhatsApp + Zadarma Integration | ManyContacts

Canonical: https://www.manycontacts.com/en/whatsapp-zadarma/

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# WhatsApp and Zadarma on a single platform

 Launch calls from the chat with your own CallerID, let your whole team automatically log every call in the customer profile and combine voice and WhatsApp in a single thread. AI qualifies leads 24/7.

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 What you can do

## Zadarma telephony + WhatsApp in the same panel

### Calls with your own CallerID

 Start calls from any contact card. Your number shows as CallerID and your whole team places calls from the same identity.

### Automatic logging on every customer

 Every call (inbound or outbound) is saved in the contact card next to the WhatsApp thread. Zero context loss between voice and chat.

### Click-to-call from the chat

 While chatting with a customer on WhatsApp, call them with one click. No need to open Zadarma. No manual dialing. No app switching.

### Visibility for your whole team

 Sales, support and management see the unified history. Who called, when, what was said over WhatsApp afterwards and how the conversation ended.

 AI agents

## AI qualifies the lead and handles it on its own.

 It replies 24/7. It asks what matters. It books the appointment or hands off to a sales rep when the customer is ready. You decide how far the AI goes.

- Automatic qualification: need, budget, timeline and urgency.

- Replies instantly — even after hours and on weekends.

- Books the appointment or transfers to a human with full context.

 How to connect

## In 3 steps

 1

### Create your ManyContacts account

 Sign up free and link your WhatsApp Business or WhatsApp API in less than 5 minutes.

 2

### Generate your API Key and Secret in Zadarma

 From your Zadarma panel, copy the API keys. Paste them in ManyContacts and pick the number that will show as CallerID.

 3

### Start calling from WhatsApp

 Every chat will have a call button. Call, receive and have all activity logged in the customer profile.

 Why ManyContacts + Zadarma

 We went from having calls in one place and WhatsApp in another to a single panel. Now any sales rep knows in 5 seconds what has been said with a customer, by voice or chat.

 — Operations Director, sales team

 2 in 1
 voice and WhatsApp unified

 100%
 calls logged on the contact card

 to call from a chat

 Pricing

## Zadarma telephony as an add-on

 From €30/month
 ManyContacts plan (€49/month) + Zadarma module (€30/month). Calls are billed at Zadarma's rates, which are very low.

- Calls from the WhatsApp contact card

- Automatic logging of all activity

- CallerID configurable per user

- No commitment, 7-day free trial

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## Frequently asked questions

 Do I need an active Zadarma account?
 Yes. You need a Zadarma account with balance and at least one virtual number. ManyContacts connects to your account via API Key and Secret.

 Can I choose which CallerID each user shows?
 Yes. In the configuration you choose the Zadarma number that shows as CallerID. You can use a single one for the company or a different one per user.

 Are calls also recorded?
 If you have call recording enabled in Zadarma, ManyContacts links the recording to the customer card so your team can listen whenever needed.

 How much does it cost exactly?
 The Zadarma module costs €30/month on top of the ManyContacts plan (€49/month). The cost of the calls themselves is billed by Zadarma at their (very low) rates.

 Does the AI handle conversations on its own?
 Yes. It qualifies the lead, replies 24/7 and can book the appointment. If a human is needed, it hands off with full context. You decide how far the AI goes.

## Connect WhatsApp and Zadarma today

 Create your account free, connect your Zadarma in minutes and stop jumping between dialer and chat.

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